FAQ's
Please find some of the most asked questions that we've had so far:
Orders
Can I Change Or Cancel My Order After Placing It?
All orders can be changed/ cancelled until the order is shipped.
Once the order ships, we’ll have to wait for the item(s) to be delivered.
Once you receive the “old/ outdated” order, we’ll provide a return shipping label and once the shipping confirmation updates on the return label, we can go a head and either make changes to orders or cancel it completely and refund you.
How Long Will It Take For My Bag To Be Delivered?
Starting December 2024, shipping should only take up to 5-7 business days, depending on destination address and possible delays on the end of the shipping service.
(International Order may take longer.)
We expect that people may have their bags sooner!
Damage to the Bag
My Bag Broke. What Can I Do?
Accidents happen!
If your bag suffers damages of any kind associated with normal operation & use (zipper failure, wheels brake, materials rips, etc.), please contact us either through our Contact Form or email us at info@flipsideluggage.com and we'll get this figured out for you!
The Airline Damaged My FlipSide Carry-On Suitcase. What Can I Do?
Since our bag is a carry-on suitcase, we don’t expect for you to have a need to part with your bag at any point during your travel - take it into the flight cabin with you and store it there, easy to be accessed by you.
IN CASE the airline makes you check your bag or there are any other reasons for you to have to give up your bag and the airline takes it, the airline would be responsible for taking care of replacing the bag for you and compensate for any damages done to the bag. For that, you would have to contact and file with the airline that you used for you travel.
Caring for your FlipSide Bag
How Do I Best Clean And Care For My Bag?
Our bags are made to last! But we understand - accidents happen. In that case, it’s best to use a little bit of mild dish soap and warm water. You can always also spot treat any areas with gentle stain remover that can also be used for clothing or upholstery.
For more information on cleaning, please find our Care & Cleaning Guide.